Product Tracking

1. Tracking Your Order

1.1. Tracking Information

• Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor the status of your shipment in real-time.
• To track your order, enter the tracking number on the courier's website or use the tracking link provided in the email.

1.2. Tracking Updates

• Tracking information may take 2-5 days to become available online after your order is shipped. If you do not see updates immediately, please be patient as the tracking system updates.

2. Issues with Tracking

2.1. Tracking Not Available

• If tracking information is not available after 5 days, please contact our support team at support@tuplena.com for assistance. We will help you locate your package and provide updates.

2.2. Tracking Not Updated

• Sometimes, tracking information may not update for several days due to customs processing or logistical issues. If the status has not changed for more than 20 days, please contact us for support.

2.3. Package Marked as Delivered but Not Received

• If your tracking information shows that the package was delivered, but you did not receive it, please check with your neighbors or building manager. If the issue persists, contact us immediately so we can assist you in resolving the matter.

3. Contact Us

For further assistance with tracking your order, please reach out to us at support@tuplena.com.