Return and Warranty Policy
1. Returns
1.1. Eligibility for Returns
- You can return products within 7 days of receipt if they are in their original condition and packaging.
- To be eligible for a return, the product must be unused, undamaged, and in its original packaging.
1.2. Return Process
- To initiate a return, contact us at support@tuplena.com with your order number and reason for the return.
- We will provide instructions on how to return the product. Please follow these instructions carefully to ensure that your return is processed smoothly.
1.3. Return Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
- If the product is defective or if the wrong item was sent, we will cover the cost of return shipping and provide a prepaid shipping label.
1.4. Refunds
- Once we receive and inspect the returned product, we will process your refund within 7-10 business days.
- Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
2. Warranty
2.1. Product Warranty
- We offer a satisfaction guarantee on all products. If you are not satisfied with your purchase, you may request a replacement or refund within 30 days of receipt.
- Products are tested before shipping, but if you receive a defective product, please contact us immediately for a replacement or refund.
2.2. Warranty Claims
- To make a warranty claim, contact us at support@tuplena.com with your order number, a description of the issue, and any relevant photos of the defect.
- We will review your claim and determine the appropriate resolution, which may include a replacement or refund.
2.3. Exclusions
- Our warranty does not cover damage caused by misuse, accidents, or normal wear and tear.
- Products that have been altered or repaired by unauthorized parties are not covered under warranty.
3. Contact Us
For any questions regarding our return or warranty policy, please contact us at support@tuplena.com.